1. Shipping Timeline
- Products will be shipped within 7 working days of order placement.
- In-stock items will be dispatched the next business day.
- For items not in stock, please allow 2-3 weeks, inclusive of shipping time.
2. No Returns
- Regrettably, we do not accept returns due to the specialized and hygienic nature of eye surgery instruments.
- Please ensure the accuracy of your order before finalizing the purchase.
3. Product Color Discrepancy
- Please note that there may be a difference in the actual color of the product compared to what is displayed online.
- We strive to provide accurate representations, but variations may occur.
4. Payment Terms
- Payment is required within 5 days of order confirmation to ensure timely processing and dispatch of your eye surgery instruments.
5. International Payments
- For international customers, the payment method will be determined by mutual agreement between the company and the customer.
- Please contact us for more information on international payment options.
6. International Shipping
- International shipping is available through trusted carriers such as DHL, UPS, and FedEx.
- Shipping times may vary based on the destination, and customers are responsible for any customs duties or taxes imposed by their respective countries.
7. Order Quotation
- An order quotation will be sent via email upon successful placement of your order.
- Review the confirmation for accuracy, and reach out to us promptly if any discrepancies are noted.
8. Quality Assurance
- Our products undergo stringent quality control measures.
- If you encounter any issues with the quality of your purchase, please contact us immediately for resolution.
9. Cancellation Policy
- Orders can be cancelled within 24 hours of confirmation.
- Requests for cancellations beyond this timeframe may not be accommodated.
10. Customer Support
- Our customer support team is available to assist you with any questions or concerns.
- Contact us via olynthinstruments@gmail.com, and we will respond promptly.
11. Privacy Policy
- Customer information is treated with utmost confidentiality and is solely used for order fulfillment purposes.
12. Legal Compliance
- By making a purchase, you agree to comply with all applicable laws and regulations related to the purchase, use, and importation of eye surgery instruments in your jurisdiction.
13. Modification of Terms
- These terms and conditions may be subject to change without prior notice.
- Any updates will be reflected on our website.