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1. Shipping Timeline

  • Products will be shipped within 7 working days of order placement.
  • In-stock items will be dispatched the next business day.
  • For items not in stock, please allow 2-3 weeks, inclusive of shipping time.

2. No Returns

  • Regrettably, we do not accept returns due to the specialized and hygienic nature of eye surgery instruments.
  • Please ensure the accuracy of your order before finalizing the purchase.

3. Product Color Discrepancy

  • Please note that there may be a difference in the actual color of the product compared to what is displayed online.
  • We strive to provide accurate representations, but variations may occur.

4. Payment Terms

  • Payment is required within 5 days of order confirmation to ensure timely processing and dispatch of your eye surgery instruments.

5. International Payments

  • For international customers, the payment method will be determined by mutual agreement between the company and the customer.
  • Please contact us for more information on international payment options.

6. International Shipping

  • International shipping is available through trusted carriers such as DHL, UPS, and FedEx.
  • Shipping times may vary based on the destination, and customers are responsible for any customs duties or taxes imposed by their respective countries.

7. Order Quotation

  • An order quotation will be sent via email upon successful placement of your order.
  • Review the confirmation for accuracy, and reach out to us promptly if any discrepancies are noted.

8. Quality Assurance

  • Our products undergo stringent quality control measures.
  • If you encounter any issues with the quality of your purchase, please contact us immediately for resolution.

9. Cancellation Policy

  • Orders can be cancelled within 24 hours of confirmation.
  • Requests for cancellations beyond this timeframe may not be accommodated.

10. Customer Support

  • Our customer support team is available to assist you with any questions or concerns.
  • Contact us via olynthinstruments@gmail.com, and we will respond promptly.

11. Privacy Policy

  • Customer information is treated with utmost confidentiality and is solely used for order fulfillment purposes.

12. Legal Compliance

  • By making a purchase, you agree to comply with all applicable laws and regulations related to the purchase, use, and importation of eye surgery instruments in your jurisdiction.

13. Modification of Terms

  • These terms and conditions may be subject to change without prior notice.
  • Any updates will be reflected on our website.